When users experience slow performance, they often assume that the network is to blame. They may contact the network team to report the issue, only to be told that the network is not the problem. This can create frustration and tension between users and the network team, as users may feel that their complaints are not being taken seriously.
However, it can be difficult to determine the root cause of slow performance issues, as there are many factors that can contribute to poor performance. These factors can include issues with the application itself, problems with the user’s device or operating system, or limitations in the network infrastructure.
To effectively identify the source of slow performance issues, network teams need to have a deep understanding of both the application and the network infrastructure. This can involve using network performance monitoring tools to analyze network traffic, tracking performance metrics for network components, and testing application performance on different devices and operating systems.
By accurately identifying the root cause of slow performance issues, network teams can work to optimize network configurations, adjust application settings, and implement other measures to improve performance and prevent future issues. This can ultimately help to improve user satisfaction and reduce the number of complaints received by the network team.
Watch the video below and learn how to quickly identify the real source of ‘slow.
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The episodes in 5 Most Common Network Performance Complaints Video Series are;