Privacy Policy

Privacy Policy

CoverTel Telecommunications Group values your privacy.

CoverTel is committed to protecting and respecting your privacy thus, we have developed procedures to ensure that we adhere to the latest privacy practices to safeguard any personal data that we collect when you use this website. This Privacy Notice covers our privacy practices with respect to what personal information we collect, how we process that personal information,and how we transfer it. It also describes your rights to the personal data we collect and how to notify us.

You are advised to review this Privacy Notice on our website periodically for any changes. By using our Service, you agree to the collection and use of information in accordance with this Privacy Notice.

Definitions:

Personal Data – Data relating to a natural individual who can be identified from those data.

Usage Data – Data collected automatically either generated by the use of our website or services provided to you.

Data Controller – A person or company who, either alone or jointly or in common with other persons, determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Notice, CoverTel is a Data Controller of your data.

Data Processor – Any person or company, other than the Data Controller, who processes the data on behalf of the Data Controller.

User – The individual using our Service, who is the subject of Personal Data.

Service – CoverTel website (https://covertel.com.au) and related websites, digital/electronic works or communications, and promotional events (i.e. trade shows, webinars, training, and conferences)

Collection of Data

While using our Service, CoverTel (“Data Controller”) may ask you (“User”) to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and Last name
  • Phone number
  • Company Name
  • Company Profession
  • Street Address, Suburb, State, Post Code, Country
  • Cookies and Usage Data

CoverTel may also collect information on how our website and services are being accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Usage of Collected Data

The data that is collected by CoverTel may be used for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes to the Service
  • To allow you to participate in interactive features of the Service
  • To provide customer support and improve our products and services
  • To monitor usage and gather analysis or valuable information to improve the Service
  • To detect, prevent, and address technical issues
  • To contact you with news, events, marketing or promotional materials, and other information that may be of interest to you

You may opt out of receiving any, or all, of these communications from us by unsubscribing from the links provided in the promotional emails or by contacting us in writing.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and related websites to hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our website and services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or services.

Retention of Data

CoverTel will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

CoverTel will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website and services, or we are legally obligated to retain this data for longer time periods.

If you wish to de-register from our website, amend or update your personal information, or request that we no longer use your personal information to provide you with the information or services you have requested, please contact us on info@covertel.com.au

Service Providers

We may use third-party service providers (“Data Processor”) to facilitate, monitor, and provide services on our behalf or to assist us in analyzing how our services are being used. These service providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Disclosure of Data

Under certain circumstances, CoverTel may be required to disclose your Personal Data if required to do so in the good faith belief that such action is necessary to comply with the law or in response to valid requests by public authorities (e.g. a court or a government agency).

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Data Security

CoverTel takes appropriate measures to ensure the security and confidentiality of the personal information we hold concerning you and to limit access to that information in order to safeguard that personal information from loss, interference, misuse, unauthorized access, disclosure, alteration or destruction.  However, please be aware that you provide us with your personal information at your own risk; we cannot totally guarantee the security of this website or our email systems against hackers, viruses and other cyberattacks.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. These links are provided solely as a convenience. Access to any other web site through any links provided on this web site is at your own risk and CoverTel is not responsible for the content of any such web site or the accuracy or reliability of any information, data or other contents thereof. We strongly advise you to review the privacy policy of every site you visit.

Your Rights with respect to your personal information 

CoverTel aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you would like to make any required changes to your Personal Data, be informed of what Personal Data we hold about you, or be removed from our systems, please contact us in writing.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to CoverTel. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.

Contact Us

If you have any questions about this Privacy Notice, please contact us at:

CoverTel Telecommunications Group
114 Bakehouse Road
Kensington, Victoria 3031
Email: info@covertel.com.au

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