Shipping & Returns

Shipping Costs

We offer a flat rate shipping fee of $25.00 for shipping Australia wide and a tracking number will be provided for each order that is sent out.

Some products are classified as dangerous goods (DG) which require special transport and handling services. This means extra charges will be added to your shipping costs. These products are marked as DG on their products web page.

Returns and Exchanges

The Customer may not return any Supplies to CoverTel without obtaining CoverTel’s prior consent, and then only on such terms as Covertel determines. The Customer may request in writing to return Supplies for Credit within 7 days of receipt of the delivered Supplies. Return of the Supplies will only be accepted if in a new condition.

No credits will be granted for return Supplies unless the Customer supplies a copy of the original invoice. Supplies that are returned will be subject to a restocking charge payable by the Customer, calculated as a percentage of the invoice

The Customer may not cancel any order for Supplies accepted by CoverTel, or any part of that order without obtaining CoverTel’s prior written consent, and then only on such terms (including as to the payment of an appropriate charge) as CoverTel may determine. Covertel reserves the right to refuse or withhold that consent.

The Customer must submit all complaints, claims, or notifications in respect of the Supplies that does not comply with an order in writing to CoverTel within 7 days of the date of CoverTel’s invoice for the Supplies. Otherwise the Customer is deemed to have accepted the Deliverable.

Product Warranty

CoverTel warrants that Supplies are in accordance with the original manufacturer’s specification, if any.

In the event any defect or fault due to bad workmanship or materials is proved within the specified manufacturer’s warranty period and the article is returned, CoverTel will at its discretion, ensure that the goods are either repaired or replaced at no additional cost to the Customer.

To claim under the warranty, the Customer must within the warranty period, return the defective Supplies to CoverTel at the Customers expense, together with a copy of the original invoice, for evaluation by CoverTel. Only after CoverTel has made its evaluation will the appropriate action be taken at CoverTel’s discretion. Transport to and from CoverTel’s premises will be at the Customer’s expense

The Customer acknowledges that all warranties herein will be void if it or any person on its behalf modifies, or alters in any way, the goods without the express written approval of CoverTel.

The Customer agrees that no liability shall attach to CoverTel in respect of any malfunction or defect in the goods which results from data supplied by the Customer; or, defects, limitations, conditions or deficiencies in equipment and materials not supplied by the original equipment manufacturer.

To the extent that the Trade Practices Act, the Fair Trading Act and the Sales of Goods Act permit CoverTel to exclude or limit its liability for breach of condition or warranty implied by any of those Acts, CoverTel’s liability for breach of condition or warranty, including any consequential loss which the Customer or any third party may sustain or be liable for is limited to the following:

  • The cost of rectifying any defect or fault in the goods; or
  • The cost of replacing such goods;
  • Whichever is the lesser.

It is agreed that all conditions and warranties express or implied whether arising by virtue of statute or otherwise are hereby expressly excluded other than those implied by law and not capable of exclusion.

CoverTel is not liable for any defects arising out of mishandling or misuse, incorrect installation, vandalism, ill treatment, accident, or any cause out of CoverTel’s reasonable control.

CoverTel is not liable for any indirect, punitive, special, incidental or consequential damage, which the Customer may suffer or incur or which may arise in connection with any Supplies supplied to the Customer pursuant to these Supply Terms, or in respect of a failure or omission on the part of CoverTel to comply with its obligations under these Supply Terms.

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CoverTel Telecommunications Group