Keeping Your Business Running Smoothly with Expert Support
No Overseas Delays – Get Help from Our In-House Engineer
Ensuring Your Success with Ongoing Support
Your test equipment is critical to your operations - when issues arise, waiting for overseas support isn’t an option.
With our Continuous Care & Support Services, you get fast, expert assistance directly from our in-house engineers during Australian business hours, ensuring minimal disruption to your work.
Get Reliable, On-Demand Technical Support
This service is designed for businesses that need immediate, pay-per-issue technical assistance to keep operations running smoothly. Whether it’s troubleshooting, software updates, or hardware maintenance, we provide timely and expert solutions, so you can focus on what matters most.
NO OVERSEAS DELAYS
FAST RESPONSE TIME
PAY PER ISSUE
Maximise Uptime, Minimise Disruptions
Proactive Issue Prevention
Scheduled maintenance reduces failures and ensures optimal system performance.
Minimized Downtime
Quick resolutions keep your business running smoothly.
Enhanced System Longevity
Regular updates and maintenance extend the life of your systems.
Access to Expertise
Expert technicians provide fast and accurate solutions.
Optimised System Performance
Updates and maintenance ensure peak efficiency.
Security and Compliance
Timely updates protect against vulnerabilities and meet industry standards.
Cost Predictability
Upfront pricing prevents unexpected expenses.
Business Continuity Planning
Support ensures minimal disruption and fast recovery.
Peace of Mind
Expert support allows you to focus on your core business.
How It Works
What's included:
- Guaranteed resolution (or suitable workaround) to your problem – or your money back (with exception of account recovery tasks)
- Guaranteed support response within 1hr of sign up during AEST business hours
- Professional support for a single support request – that means one issue for our team to work on.
Need more? Ask about our Basic Care Maintenance Program.
What is Continuous Care and Support?
It's a comprehensive technical assistance solution designed to keep your business operations running smoothly and efficiently. It offers proactive and responsive support, including expert troubleshooting, software updates, hardware maintenance, and access to knowledgeable professionals during business hours. This service helps minimize downtime, extend the life of your systems, and ensures you’re always prepared to tackle technical challenges, allowing you to focus on your core business priorities with peace of mind.
When can I access support?
Our support is available Monday to Friday, 8:30 AM to 4:30 PM AEST, with emergency 24/7 support for critical issues.
How can I contact support?
You can reach us via phone, email (support@covertel.com.au), or live chat.
Do you offer support outside of regular hours?
Yes, we offer 24/7 emergency support for critical issues to ensure you always have access to the help you need.
Ready to Secure Your Operations?
By purchasing Continuous Care and Support, you’re not just ensuring that your systems are up and running — you're securing peace of mind.
Our support helps you focus on achieving your business goals while we handle the technical details.