As technology continues to advance, network and application delivery systems are becoming more complex. However, many users have little patience for issues and expect seamless performance at all times. Even when common problems occur intermittently, it’s crucial to isolate the root cause of the issue and fix it quickly.
Today we look at the #3 most common user complaint received by the networks team, “What IF it IS really the network?“.
What IF it IS the network?
When users experience issues with network performance, it can be challenging to determine whether the network itself is to blame or if the issue lies elsewhere. With the increasing complexity of network infrastructure and the growing number of factors that can impact performance, it’s essential to quickly identify the root cause of the issue to determine where to allocate resources and resolve the issue.
Fortunately, with advances in network monitoring and diagnostic tools such as the VIAVI Observer platform, it’s easier than ever to isolate the source of an issue and determine whether the network is the culprit. By analyzing network traffic and monitoring the performance of network components, organisations can quickly identify patterns and trends that may indicate a network issue.
If a network issue is identified, the network teams can then focus on troubleshooting and fixing the issue. This can involve testing and replacing faulty hardware, optimizing network configurations, or implementing security measures to prevent future issues.
By quickly isolating the source of an issue, organisations can effectively allocate resources and resolve issues faster, leading to improved user satisfaction and productivity.
Would you like to see how the Observer Platform will resolve the common user complaints received by your network teams?
Call us on 1800 COVERTEL (1800 268 378) or contact us here.
The episodes in 5 Most Common Network Performance Complaints Video Series are;